Bagging on Poonited’s ‘Customer Service’

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You’d think that since this column is called “I’m with Stupid,” I would have had something to say about the airlines long ago. After all, there is seemingly no more poorly run industry on the planet. Surprisingly, though, I haven’t had much of a beef. Until now.

It all started a few weeks back, when I booked a ticket to my hometown for Thanksgiving. I searched and searched for a reasonably priced fare before finally finding one that wouldn’t require a second mortgage. Continue reading »